Touring Secrets Aura Cozumel

Our third stop on our cruise back in April (yes, I’m behind – I’ve been busy planning all kinds of summer vacations) was in Cozumel.  We had been to Cozumel before and done a shore excursion, so this time we decided to try out another all-inclusive resort.  We went to the adults-only Secrets Aura and once again, we had a great day.

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View from a roof top lounge at Secrets.

Apparently since our Spanish isn’t great, our taxi driver didn’t understand and dropped us off at Sunscape, which is a sister property to Secrets and is right next door.  We then traveled by golf cart over to Secrets where we met up with another travel agent from my host agency on the same cruise as us and began our tour.

Secrets is a beautiful property.  The manager who showed us around told us about recent renovations (including the roof top lounge pictured above) and took us see one of the rooms.  The rooms were very nice and offered plenty of space.

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The room we toured at Secrets.

She also showed us around the rest of the property including the multiple pools, beach area, restaurants, bars, cafes, and shops.

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Courtyard with shops and cafe.

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A section of the beach in front of Secrets.

After our tour, we went to have lunch at a restaurant on the beach.  The food and drinks were delicious, but the service was a bit slow.  The restaurant wasn’t that busy and there were plenty of servers around, but they were chatting in groups and it took about 15 minutes for anyone to come for our drink orders.  After waiting another 15 minutes for them to take our food order, we waited at least another half hour for our food.  Maybe we wouldn’t have noticed this wait as much if we had been staying at Secrets on vacation and had nowhere else to be, but since we still wanted to test out a few pools and the beach before getting back to the ship on time in just a few hours, it was definitely noticeable.  Otherwise, the food and drinks were great –  we just weren’t thrilled with the service.

After our lunch, we went and parked our stuff at one of the pools for awhile.  We chose the pool that was outside all of the swim up rooms since there weren’t a ton of people there and it had a swim up bar.  It was a very nice setting and the swim up bar was great, but again, the service was lacking.  There was only one bartender going up and down the stairs to serve the guests out of the water and the guests in the water, and we overheard a lot of people complaining about how long it was taking to get their drinks.  Because of this wait, when someone did get the bartender’s attention, they were putting in orders for 3 rounds of drinks, so they wouldn’t have to wait again for awhile, but it just made everyone else’s wait that much longer.  This didn’t ruin our day – we still enjoyed the setting and had a great time, but the service was definitely underwhelming.

We left the pool after awhile, grabbed a drink from the cafe, and went down to the beach to spend our last hour until we had to head back to the ship.  Overall, the property was beautiful, the food and drinks were delicious, and the staff was friendly, but the quality of the service was not what we expected from a Secrets property.

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